Terms of Service

These terms apply to your use of technologybsp.com and to remote technical support provided by Technology BSP ("we," "us"). By using the website or requesting support, you agree to them.

The service

Technology BSP provides remote technical support for computers, networks, accounts, and related devices. Support is delivered over the phone and through remote-access sessions that you approve and can end at any time. We do not provide on-site or physical repair services.

Billing

• Support is billed at $50 per 30-minute increment ($100 per hour). Time worked rounds up to the next half hour — for example, a 24-minute session bills as one increment ($50).
• You will be told what the work likely involves before billable time starts.
• Payment is due when the work is completed — typically by a secure Stripe payment link sent by text or email, or another method agreed during your call.

Your responsibilities

• You confirm you own, or are authorized to grant access to, any device or account we work on.
• You are responsible for maintaining backups of your data. Some repairs carry inherent risk of data loss, and we will tell you before undertaking work that does.
• You agree to provide accurate information about the problem and the affected equipment.

No guaranteed outcome

We work in good faith to resolve every problem, but not every problem is fixable remotely, and we cannot guarantee a specific result. If we determine early in a call that your issue can't be resolved remotely, we will tell you before billable work begins.

Limitation of liability

To the maximum extent permitted by law, Technology BSP's total liability for any claim arising out of the service is limited to the amount you paid for the session giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including lost data or lost profits.

Website use

The content of this website is provided for general information about our service. You may not misuse the site, attempt to disrupt it, or use its content to misrepresent an affiliation with Technology BSP.

Changes

We may update these terms from time to time. The current version will always be posted on this page with its "last updated" date. Continued use of the service after a change means you accept the updated terms.

Contact

Questions about these terms: call (719) 208-4791.